Panthera Finance LLP is fiercely independent and takes great pride in offering the mortgage that is best for you We operate with total clarity throughout the buying process to deliver a fast and totally reliable service Guiding you home through a personal relationship with one of our team of experienced pro-active brokers I rang Energy Australia to find out why. In 2017, Champ Private Equity bought into Panthera Finance, valuing the company at $300 million. Stay informed. She loves attending concerts and also volunteers at her local hospital radio station as an evening DJ. All trademarks are owned by their respective owners.OzBargain is an independent community website which has no association with nor endorsement by the respective trademark owners. who took over the day-to-day running of the business as chief executive officer in 2014. That Samantha could also be sockpuppeting, don't believe that account. Or is someone using my name under my old apartment? Yes, its true. free barista coffees and office incentives. Over the last two years around 100 people have complained to the ACCC about Pantheras debt collection activities. The contingent collectors issue "has probably been magnified with more telcos and energy companies outsourcing their debt collection," Guthrie says. Get the latest product reviews, money-saving tips and more. How has Panthera Finance responded to the COVID-19 outbreak? All rights reserved.Privacy Policy. owners whose time is much better spent finding and completing the next job, rather than chasing up Should I call those Panthera Finance company tomorrow and explain this? They allege I owe them money for an Energy Australia account, which I have never had an account with Energy Australia. 10 online scams you need to know about. If they come to your door, you can politely ask them to leave at any time. We want to warn all debt collection agencies that the kind of conduct alleged in this case is not acceptable and will be the subject of further enforcement action against other businesses if necessary, Ms Court said. Panthera Finance has purchased more than $5.5 billion in receivables from banks, telcos, utilities and the like. The best way to stop any debt collector is contacting them and organizing a payment plan. Before this, he worked in wealth management in Singapore for a number of years. Ltd. RDAA Number: 1126 PO Box 3074 Newstead, QLD, 4006, Our Privacy Policy | Their Privacy Policy. Is this debt collection real? Why not get your son contact the email given by Energy Australia? But these guidelines, set by the Australian Consumer and Competition Commission (ACCC) and the Australian Securities and Investments Commission (ASIC), are just that they're not legally enforceable laws. I received a letter over a year ago about this and emailed them that it couldn't be me that has this debt, the name on the letter wasn't exactly right and I knew I never had an account with Energy Australia. As a case in point, the Department of Human Services hired the debt collection firm ARL Group to recover money from welfare recipients in 201920. While researching this article, I called Energy Australia to ask about the process for engaging debt collectors. For further information on how your information is used, including disclosure to third parties, how we maintain security of your information and your rights in relation to the information we hold about you, please see ourPrivacy Policy. It turned out that when I moved into my new apartment six months earlier, the wrong address had been added to my account. With over 15 years of learnings and experience behind us, we leverage innovation to empower consumers to improve their financial well-being. My wife's son has received a claim from Panthera. Either way Energy Australia will not help. We work hard to help everyday Australians to work through the hurdles. LiveHire was offering new shares at $1.05 each, with proceeds to accelerate growth. What never-ending credit card debt is doing to Australians. Since 2014 the ACCC has had a standing delegation of certain of ASIC powers and functions for the purposes of investigation and commencement and conduct of any proceedings in relation to matters involving financial products and services provided as part of, or in connection with credit repair and debt collection. This is great news, however, debt collectors are still out to get you. Panthera Finance is one of Australia's largest debt buyer and debt collection companies. Every payment is a win and guiding you to a debt-free life. They must comply, and theyre not allowed to do surveillance. ). Reward yourself. Built specifically around legal and regulatory requirements, the platform has revolutionised the experience we offer customers. Call before you pay!! V)gB0iW8#8w8_QQj@&A)/g>'K t;\ $FZUn(4T%)0C&Zi8bxEB;PAom?W= . As part of this case, the Court has suppressed the names and details of consumers affected. They appear to be complicit in a scam. Media Team - 1300 138 917, [email protected], Debt collector Panthera to pay $500,000 in penalties for undue harassment, Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition & Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers & Competition Exemptions consultations, Cookies, website analytics & other website information, Industry ombudsmen and dispute resolution. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'thedebtfreecommunity_com_au-box-4','ezslot_1',126,'0','0'])};__ez_fad_position('div-gpt-ad-thedebtfreecommunity_com_au-box-4-0');Some of these debt collection tactics are purely dodgy. Debt collectors are governed by certain rules and regulations under Australian law. In October 2018, the Federal Court ordered Equifax Australia Information Services and Solutions Pty Ltd to pay $3.5m in penalties for misleading and deceptive conduct, and unconscionable conduct in relation to credit report services. staff are welcoming and inclusive. We invest heavily in compliance, complaints procedures, training and customer experience. Call the National Debt Helpline on 1800 007 007 for free and confidential advice. hl7z]6x87Q.7.bY5. Energy Australia claimed the bill was issued because I had been undercharged at my previous address. 2y.-;!KZ ^i"L0- @8(r;q7Ly&Qq4j|9 Any matters raised with us are fully investigated and each case is handled with fairness, professionalism and sensitivity.". We got into a back and forth discussion for about a year. But what? Cons. Called Energy Australia and we owe no money!! Panthera Finance is Australias largest privately-owned debt ledger acquisition and debt collection company. Lenders should be forced to reverse any adverse financial action taken against a client as a result of incorrect default credit listings. The deal marks a busy period for CHAMP. Panthera acknowledged this, but stated they were calling me for multiple debts and that I had mislead FOS by not disclosing this. The Panthera case is just one example. When he tried to obtain information from Energy Australia they would not provide any details and instead referred him back to Panthera. He is CeMAP qualified. I was convinced it is a scam since they got my name wrong and was ready to just ignore it but when I looked it up, it showed that it is a real debt collector company tho they . x- [ 0}y)7ta>jT7@t`q2&6ZL?_yxg)zLU*uSkSeO4?c. R -25 S>Vd`rn~Y&+`;A4 A9 =-tl`;~p Gp| [`L` "AYA+Cb(R, *T2B- During weekdays, debt collectors can only contact you via the phone between 7:30am-9pm. In this case, we allege Pantheras conduct was particularly egregious as we understand they continued to harass these three consumers after they became aware that they didnt owe any money.. With offices in Melbourne and Echuca, ARL supports clients with both commercial and consumer receivables service requirements. Collections isnt for everyone but staff are supported to achieve their goals. CrediBot enables businesses to give their customers the digital experience they deserve. We've leveraged over a decade of knowledge to create meaningful progress in digital platforms that deliver for clients and the customers they support. CrediBot leverages Artificial Intelligence within a safe and secure platform, enabling businesses to reduce the cost of collections and increase customer engagement, with customisable segmented and automated workflows. q Only if the debt collector is sure you don't share your account and no one else can see your messages. Consumer advocates say the case highlights an alarming trend. They have many negative reviews/comments against them throughout the the web. If youve received a notice for a debt that you should have not received, you can alert Panthera Finance to this. Or just a scam? And three years later, my fight with Energy Australia and with Panthera was finally over. ARL Collect was acquired by PF Group Holdings Pty Ltd in 2018. /Fm0 Do They told me that debt was only transferred to a "third-party debt purchaser" after numerous unsuccessful attempts to contact the customer and resolve the outstanding debt. Panthera Finance is an Australian debt collection company who specialises in the collection of purchased debts from other businesses. Witness B and his financial advisor, informed Panthera on at least three occasions in the period 20 January 2017 to 4 April 2017 that Witness B was not liable for the Telstra Debt, and that Witness B believed the Telstra account was created Today The Debt Free Community helps everyday Australians in need. You don't regain the capital to which you lost access. For example, a further advance from your existing lender or an unsecured loan (e.g., a personal loan). Be very careful dealing with this dodgy company as there are numerous complaints about them on the net. $D ='D|)@pjB p+`A(@$qRad2$aB,DIP@6NkrNUO8.W( %Ef8*:'J8 Br$nLtz7^+ `- W56AMUnso zn&*3lAYuSYyo!eD^Mtup#6!2 There are guidelines around what debt collectors can and can't do in Australia, including only contacting you when necessary and not harassing or threatening you. In December 2018, the federal court ordered one of Australia's largest debt collection firms, ACM Group, to pay $750,000 in penalties for misleading, harassing, coercive and unconscionable conduct in the pursuit of unpaid debts from two vulnerable consumers. Guthrie says there's a lack of oversight of contingent collectors by some of the organisations that hire them, all the more troubling because the debt collectors are often going after vulnerable people. If youve received a letter in the mail or SMS about some old debt with Panthera Finance, its probably from Optus, Simply Energy, AGL or Energy Australia. endstream endobj 80 0 obj <><><>]/ON[93 0 R]/Order[]/RBGroups[]>>/OCGs[93 0 R]>>/Pages 77 0 R/Type/Catalog>> endobj 81 0 obj <>>>/Rotate 0/Type/Page>> endobj 82 0 obj <>stream (Debt buyers, on the other hand, buy debt from creditors at a significant discount and attempt to recover the full amount. Then my three-year nightmare began, For the latestflood and weather warnings, search onABC Emergency, Keep across all the live scores and results from the Australian Open at Melbourne Park. Paying off a debt is a great achievement! Born and raised in Scotland, Jamie studied Spanish and Politics at Newcastle University and spent time living in Mexico before moving to London to embark on a career in mortgages in 2007. We recommend that you address this, even if you think its not your debt. That same year, parent company, PF Australia Pty Ltd, reported a $22.4 million profit on revenues of $58.4 million. If youre struggling, please get in touch. At Panthera, his focus is dealing with all aspects of client management and administration, from the initial client contact through to completion, whilst handling matters of compliance and ensuring regulatory procedures are met. There have been many cases of incorrect debts being assigned due to clerical errors, failed procedures or even fraud so finding out how this debt came into existence is incredibly important. Over the last two years around 100 people have complained to the ACCC about Pantheras debt collection activities. Continue Reading More by The Debt-Free Community, Read this to STOP debt collectors in Australia from contacting you now! the debt was incurred in 2010 i had to deal with them in 2015 ( hence me requiring evidence of what was owed which they promised but never supplied), When Phil Anselmo comes to collect, youd better pay up. ARL Collect is a credit recovery solutions provider, offering a range of collections options for organisations and government agencies. There are no promises of success nor is there a magic bullet that will instantly get you out of debt. Our team talks to people like you every single day. You can also report rogue debt collectors to ASIC and the ACCC. Energy Australia refuse to provide any information - they cannot even find someone to press a button and print out details of the supposed account. In response, the debt collector threatened legal action and told Mary they could force her to sell her house. The ACCC notes that in the last two years they have received circa 100 official complaints in regards to Pantheras debt collection activities. Did your identity get stolen? Pros. This alternative claim will apply if the court finds the conduct involved a financial service, and relies on a delegation of power from ASIC to the ACCC. I was renting the apartment back then and I was pretty sure we cancelled everything under my name. Panthera issued a default credit listing against my name, even though they were aware the debt was disputed. It is of concern as it looks like it is either a scam or identity theft. Then when youre at home, youll find letters in the mail. And when contacted Energy Australi refuses to assist by providing any information. See something that's not quite right in this article? Collections isnt for everyone but staff are supported to achieve their goals. On weekends its between 9am and 9pm, even on Sundays. The debt is yours (via a contract you had with the original company). Then again, we understand that you dont want to pick up the phone as youll likely get some harassment. Theres now greater consumer protection laws to protect the Aussie battler. Some debt collection agencies have a poor record of adhering to consumer protection guidelines. A starting point therefore would be to codify the guidelines.". But I had no other debt. ", Read more: I too have been receiving misc xero style invoices from various 'big name' companies (e.g Telstra, Energy Australia), that I know I have no association with. The information contacting within this website is subject to the UK regulatory regime and is therefore primarily targeted at consumers based in the UK. We can help, and we want to help! The firm agreed to pay about $170 million for infrastructure project supplies company Jaybro only last month, which was its fifth deal in the firm's "CHAMP IV" buyout fund.
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